Features

📄️ Logging In

To log in to your instance, visit the helpdesk URL provided. This will usually end with .link.sr2.uk or

📄️ Notifications

Our helpdesks support "desktop notifications", delivered when the agent is logged in to the helpdesk, and email

📄️ PGP plugin usage

Enabling the PGP plugin

📄️ Setting up projects in CDR Link

Setting up separate Projects in CDR link relies on groups, roles and also channel setup. This document details a minimal configuration for setting up such a Project that uses a simple email channel to receive notifications from customers.

📄️ Autoresponders

In order to setup automatic replies for WhatsApp or Signal you need to: